Privacy Policy
Updated on: September 22, 2024
We value your privacy very highly. Please read this Privacy Policy carefully before using the www.avocean.com Website (the "Website") operated by Avocean Inc., a(n) Corporation formed in Canada ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
Identifying information - Name
Specific piece of information
Name
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing transactions that the consumer has entered into;
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Providing financing;
- Resolving disputes;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for providing financing will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Postal / Shipping address
Specific piece of information
Postal / Shipping address
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Processing or fulfilling orders or transactions.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible.
Identifying information - Billing address
Specific piece of information
Billing address
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Analytics;
- Auditing compliance;
- Enforcing our Terms of Service;
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing financing;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for analytics will not be possible;
- Our use of your data for auditing compliance will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing financing will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Phone number
Specific piece of information
Phone number
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing transactions that the consumer has entered into;
- Enforcing our Terms of Service;
- Processing or fulfilling orders or transactions;
- Providing customer service;
- Providing financing;
- Recording voice calls;
- Resolving disputes;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for providing financing will not be possible;
- Our use of your data for recording voice calls will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - IP address
Specific piece of information
IP address
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing compliance;
- Auditing transactions that the consumer has entered into;
- Debugging to identify and repair errors;
- Detecting security incidents;
- Enforcing our Terms of Service;
- Performing services;
- Undertaking activities to verify or maintain the quality or safety of our services or devices.
What happens if we don't have this information
- Our use of your data for auditing compliance will not be possible;
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for debugging to identify and repair errors will not be possible;
- Our use of your data for detecting security incidents will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible.
Identifying information - Email address
Specific piece of information
Email address
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing transactions that the consumer has entered into;
- Enforcing our Terms of Service;
- Marketing and advertising;
- Participation in surveys and contests;
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Providing financing;
- Resolving disputes;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for participation in surveys and contests will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for providing financing will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Account name
Specific piece of information
Account name
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing compliance;
- Auditing transactions that the consumer has entered into;
- Enforcing our Terms of Service;
- Performing services;
- Processing or fulfilling orders or transactions;
- Processing payments;
- Providing customer service;
- Providing financing;
- Resolving disputes;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for auditing compliance will not be possible;
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for providing financing will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Business number
Specific piece of information
Business number
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing compliance;
- Enforcing our Terms of Service;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for auditing compliance will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for verifying customer information will not be possible.
Financial information - Credit card or debit card number
Specific piece of information
Credit card or debit card number
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Processing payments;
- Providing financing.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing financing will not be possible.
Financial information - Card expiration date
Specific piece of information
Card expiration date
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Processing payments;
- Providing financing.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing financing will not be possible.
Financial information - Card CVV (security code)
Specific piece of information
Card CVV (security code)
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Processing payments;
- Providing financing.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing financing will not be possible.
Financial information - Bank account number
Specific piece of information
Bank account number
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Processing payments;
- Providing financing.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing financing will not be possible.
Internet or other electronic activity - Information regarding your interaction with our website or application
Specific piece of information
Information regarding your interaction with our website or application
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing compliance;
- Auditing transactions that the consumer has entered into;
- Detecting security incidents;
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Processing or fulfilling orders or transactions;
- Providing customer service;
- Resolving disputes;
- Undertaking activities to verify or maintain the quality or safety of our services or devices.
What happens if we don't have this information
- Our use of your data for auditing compliance will not be possible;
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for detecting security incidents will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible.
Sensitive personal information - Social Security Number
Specific piece of information
Social Security Number
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Providing financing.
What happens if we don't have this information
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for providing financing will not be possible.
Sensitive personal information - Voice recordings
Specific piece of information
Voice recordings
Legal basis for processing this information
- The user has provided consent to the processing of their information;
- Processing is necessary to perform a contract with the user;
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
- Processing is necessary for compliance with a legal obligation.
Where we get this information
- Information submitted by the consumer.
How we use this information
- Auditing transactions that the consumer has entered into;
- Enforcing our Terms of Service;
- Performing services;
- Processing or fulfilling orders or transactions;
- Providing customer service;
- Recording voice calls;
- Resolving disputes;
- Verifying customer information.
What happens if we don't have this information
- Our use of your data for auditing transactions that the consumer has entered into will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for recording voice calls will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
We are not required to collect this information by a law, court order, nor by a tribunal order. We combine or link the personal information that we hold about you.
Please note that if you call us, we may also record and store your call with us and may use such recording for training and customer service purposes.
With whom we share your personal information
We share the personal information below with the following third parties for the following reason(s):
Identifying information - Name
Specific piece of personal information shared
Name
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data linking platforms;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Shipping companies.
Reason(s) for sharing
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website;
- To enforce our Terms of Service;
- To market to you via email.
Identifying information - Postal / Shipping address
Specific piece of personal information shared
Postal / Shipping address
Categories of third parties with whom personal information is/was shared
- Shipping companies.
Reason(s) for sharing
- To process transactions;
- To enforce our Terms of Service.
Identifying information - Billing address
Specific piece of personal information shared
Billing address
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data linking platforms;
- Financial transactions processors.
Reason(s) for sharing
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website;
- To enforce our Terms of Service.
Identifying information - Phone number
Specific piece of personal information shared
Phone number
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data linking platforms;
- Financial transactions processors;
- Voice recording vendors.
Reason(s) for sharing
- To manage our interactions with you;
- To analyze your interactions with us or our website;
- To enforce our Terms of Service;
- To process transactions;
- To record voice calls.
Identifying information - IP address
Specific piece of personal information shared
IP address
Categories of third parties with whom personal information is/was shared
- Font delivery service providers.
Reason(s) for sharing
- To properly display our website.
Identifying information - Email address
Specific piece of personal information shared
Email address
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data linking platforms;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Shipping companies.
Reason(s) for sharing
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website;
- To enforce our Terms of Service;
- To market to you via email.
Identifying information - Account name
Specific piece of personal information shared
Account name
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data linking platforms;
- Email service providers;
- Financial transactions processors;
- Shipping companies.
Reason(s) for sharing
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website;
- To enforce our Terms of Service.
Identifying information - Business number
Specific piece of personal information shared
Business number
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data linking platforms.
Reason(s) for sharing
- To manage our interactions with you;
- To analyze your interactions with us or our website;
- To enforce our Terms of Service.
Financial information - Credit card or debit card number
Specific piece of personal information shared
Credit card or debit card number
Categories of third parties with whom personal information is/was shared
- Financial transactions processors.
Reason(s) for sharing
- To process transactions;
- To enforce our Terms of Service.
Financial information - Card expiration date
Specific piece of personal information shared
Card expiration date
Categories of third parties with whom personal information is/was shared
- Financial transactions processors.
Reason(s) for sharing
- To process transactions;
- To enforce our Terms of Service.
Financial information - Card CVV (security code)
Specific piece of personal information shared
Card CVV (security code)
Categories of third parties with whom personal information is/was shared
- Financial transactions processors.
Reason(s) for sharing
- To process transactions;
- To enforce our Terms of Service.
Financial information - Bank account number
Specific piece of personal information shared
Bank account number
Categories of third parties with whom personal information is/was shared
- Financial transactions processors.
Reason(s) for sharing
- To process transactions;
- To enforce our Terms of Service.
How we protect your personal information
We have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only;
- Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
- Destroying the personal information that we no longer need;
- Performing regular risk assessments;
- Having comprehensive security policies and procedures;
- Screening all employees with access to personal information;
- Training our employees;
- Requiring our employees to sign confidentiality agreements;
- Encrypting laptops, usbs and other portable media;
- Implementing and monitoring intrusion prevention and detection systems;
- Maintaining up-to-date software and safeguards;
- Performing regular due diligence of vendors;
- Implementing physical security measures.
Sale of your information
We do not sell your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. Cookies are generally used to allow websites to respond to you as an individual, to remember your preferences, to test content, and to analyze your interactions with Websites or with advertisements. This Website does not collect cookies.
Children's privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
Information retention
We retain all of the information that we collect until we are no longer required to retain the data as per applicable legal obligations.
Direct marketing
We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia and/or the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at legal@avocean.com.
Your rights
Depending upon where you reside, you may have the following rights with regard to your personal information:
The right to access the personal information that we have collected about you.
Applies To
Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to say no to the sale of your personal information.
Applies To
Residents of Nevada only
The right to request that we delete all or some of the personal information that we have collected on you.
Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we amend any of the information that we have collected about you.
Applies To
Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to withdraw your consent to the processing of your data.
Applies To
Residents of Canada, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to request that we restrict the processing of your data.
Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
Applies To
Residents of Canada, Australia, the European Union and/or the European Economic Area, the United Kingdom, and Quebec only
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.
Applies To
Residents of Australia only
The right to stop receiving unwanted direct marketing.
Applies To
Residents of Australia and the European Union and/or the European Economic Area only
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
Applies To
Residents of the European Union and/or the European Economic Area and the United Kingdom only
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
Derek Carepa
Founder
legal@avocean.com
+1 (226) 773-7073
330-54 Erie Street South Leamington ON N8H 3A9
Canada
www.avocean.com
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
- Name;
- Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
Complaints
You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:
- Derek Carepa
- Founder
- legal@avocean.com
- +1 (226) 773-7073
- 330-54 Erie Street South Leamington ON N8H 3A9
- Canada
Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.
Accountability
The following person is accountable and responsible for our privacy practices and procedures:
Derek Carepa
Founder
+1 (226) 773-7073
legal@avocean.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.
Location of data processing
All data processing activities undertaken by us take place in Canada.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Transferring Data
We plan to transfer data to other countries. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
Questions
If you have any questions about this Privacy Policy, please contact us at legal@avocean.com.