Membership Agreement
Updated on: July 11, 2023
In this agreement, we will use the name Avocean to describe Avocean Inc. and its affiliated companies. Acceptance of membership constitutes an agreement to comply with the following conditions and regulations. These conditions and regulations may be amended by Avocean without prior written notice to or consent of the member, but in such cases, the changes made will apply upon the renewal of your Avocean membership.
We look forward to serving you as an Avocean member. If you have any questions, please email our support team at support@avocean.com
Membership
Membership is available to all registered Canadian businesses.
Avocean reserves the right to refuse membership to any applicant, and membership may be terminated at Avocean’s discretion and without cause.
Membership is subject to any and all rules adopted by Avocean, including our privacy policies and practices, and they may be amended from time to time without notice.
Membership Fees
Membership fee is for one 12-month period from the initial date of enrollment of the Primary Member.
Limit one membership per business. Avocean reserves the right to treat businesses with the same or similar addresses or with identical, similar or related ownership as a single business and as such, limited to a single membership. Avocean reserves the right to refuse, decline, or cancel a membership at any time.
Limit one business per membership. Avocean reserves the right to refuse the sale of products and/or services when members are suspected of using the membership for any business other than their own. Avocean reserves the right to refuse, decline, or cancel a membership at any time.
Memberships are intended for business use only. Members are strictly prohibited from using their membership for any personal use. Avocean reserves the right to refuse the sale of products and/or services when members are suspected of using the membership for personal use. Avocean reserves the right to refuse, decline, or cancel a membership at any time.
Certain products and services may be purchased by non-members. A non-member will pay more than members for such products and services. Avocean reserves the right to choose which products and services are sold to non-members.
Membership Renewals
Membership is set to automatically renew and will be charged on the same date as your initial enrollment.
Secondary members will be renewed at the same time as the Primary member regardless of the membership start date of the Secondary members.
Only the Primary member may renew the membership.
If you want to let your membership expire at the end of your current membership year, email us at support@avocean.com with at least 30 days notice prior to your automatic renewal date.
Memberships renewed after expiration will be extended for 12 months from the renewal date.
Adding or Deleting Members
The Primary member is responsible for the membership and must authorize cardholder changes, including additions or deletions. Secondary members may make changes to their personal information. Avocean reserves the right to refuse any changes to existing members and any additions.
Membership renewal must be completed for all members of the membership when the renewal is processed.
7-Day Money Back Guarantee
We are committed to providing quality and value on the products and services we sell with a 7-day money-back guarantee on your membership. We will cancel and refund your membership fee within 7 days if you are dissatisfied. Limited exceptions apply.
Payment
All purchases must be made using pre-authorized debit (PAD). You agree and authorize Avocean to debit your bank account when invoices are due.
Member agrees to pay additional fees for each Non-Sufficient Funds (NSF), Stopped Payment, or Not According to Agreement declines. You agree and authorize Avocean to debit all these fees directly from your account when due.
Member agrees to waive any legislative or regulatory requirement for pre-notification.
Transaction dates that fall on a weekend or holiday will be processed the next business day. You understand this is a business PAD agreement.
You have certain recourse rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement. To obtain more information about your recourse rights, you can visit www.payments.ca.
You may revoke your authorization at any time, subject to providing notice 10 business days before the next scheduled debit. You can obtain a sample cancellation form or more information on your rights to cancel a PAD agreement by visiting www.payments.ca/paying-pre-authorized-debit.
The Primary member is responsible for purchases made by any Secondary members.
Sales Tax
Sales tax (GST, HST, PST or QST) will be charged on all taxable transactions in accordance with all applicable laws. The member agrees, in the event of his/her failure to pay Avocean such tax, to hold Avocean harmless and indemnify Avocean from any claim, loss, assessment, or expense occasioned by such non-payment.
Privacy Policy
We respect your right to privacy. Our Privacy Policy outlines our policies and practices in detail. Please see our Privacy Policy at www.avocean.com/privacy.
Other
Avocean may realize a profit or receive rebates, discounts or other allowances in respect of contracts with suppliers of member services which Avocean shall be entitled to retain for its own use/credit without accounting to members.
Annual 1% Reward
Premium members enjoy an annual 1% reward (the “Reward”) on all Avocean purchases as described below. You must remain a Premium member to receive the annual 1% reward.
The 1% Reward is based on the annual Avocean purchases (see “Calculation of Reward” below) made by Primary and Secondary members on the membership account. The Reward coupon is emailed to the Primary member with the annual membership renewal notice and may only be used by the Primary member toward Avocean purchases.
Avocean Purchases
The Reward Program is subject to the following restrictions. Avocean reserves the right at its discretion to discontinue or change the Reward Program at any time or to disqualify or cancel members’ participation. A member must be an active, paid Premium member at the time the Reward is earned and issued in order to receive the annual 1% Reward. Only purchases made by Primary and Secondary members are used to calculate the Reward.
Calculation of Reward
The Reward is 1% of pre-tax purchases of most products and services. Rewards will not be calculated: (i) on membership fees; (ii) on miscellaneous fees, deposits and taxes, including applicable sales tax and goods and services tax; (iii) on purchases where prohibited by legal or regulatory restrictions; (iv) on certain other categories as determined from time to time at Avocean’s sole discretion; or (v) on purchases made by anyone other than the membership account’s Primary and Secondary members. The period of calculation will run approximately from the date of the member’s paid enrollment through the date approximately two months prior to the member’s renewal date. Purchases from the last two months will be added to the following year’s Reward calculation. Calculation of a Reward is capped at, and will not exceed, $975 for any 12-month period. Premium members who downgrade to Basic status or cancel their membership and receive a refund of their membership fees will not receive a Reward.
Use of Reward
The Reward will be emailed with membership renewal notices. Reward coupons may be redeemed by the Primary member toward purchases of most products and services. Reward coupon may not be redeemed for cash. Reward coupons may be used toward purchases of products and services only.
Reward coupons may not be used:
- toward purchases where prohibited by legal or regulatory restrictions;
- toward membership fees; or
- toward certain other purchases as determined from time to time at Avocean’s discretion.
A complete list of products and services that cannot be purchased with Reward coupons will be made available upon member request.